Help Center


    • Popular Articles

    • How can I cancel my subscription?

      To cancel your subscription plan: Log in to your account by clicking Login from the top navigation bar on the  LimeSurvey home page. Select Billing history from the profile menu (in the top right corner). Locate the plan that you wish to cancel, and ...

    • Activate Survey

      Activate survey By activating a survey, LimeSurvey: creates a separate database table where all survey responses are stored, a new entry being added for each new collected survey response. allows survey administrators to manually enter data into that ...

    • Where and how is my survey data hosted/stored?

      When creating your LimeSurvey survey site, you will be asked to choose a server location where we will host your data. At the moment, we offer the following hosting locations: Germany (GDPR compliant) Finland (GDPR compliant) United Kingdom USA ...

    • Add Subquestions and Answers

      A brief note about sub-questions and answer options Certain question types require sub-questions and answers.  When a question is added, the Edit question page is displayed with the question in edit mode.  In the latest versions of LimeSurvey, when a ...

    • Create a Survey

      General A survey includes, via different interconnected databases: languages, questions, question groups, question attributes, sub-questions, answers, default answers, assessments, and quota settings. Create a survey There are 3 ways to reach ...

    • Recent Articles

    • My account has been archived, what should I do?

      If you received a notification email stating that your account is about to be archived or has already been archived, please see below You can recover your archived account by logging in to account.limesurvey.org Once you successfully log in using ...

    • Will I loose my collected responses after cancelling my subscription?

      No! The responses you already collected won't disappear when switching to the Free plan. Please keep in mind that the free plan offers only 25response per month and 10 MB storage

    • Advanced Question Editing

      How to edit the tip for one specific question? Some types of questions (like numerical questions) come with a default hint/tip You can customize the tip of a specific question by using the below script <script type="text/javascript" charset="utf-8">  ...

    • User Roles

      User roles Since the release of LimeSurvey Version 4, users have had the ability to assign roles through the global permissions functionality. As an administrator, you can assign roles directly to a user. The roles that a user is assigned to provides ...

    • Overview - Survey Groups

      Survey groups Note: Groups are a great way to organize your surveys by placing them into categories. From your LimeSurvey homepage select Surveys on the main navigation bar.  The Survey list tab is selected by default.  Click the Survey groups tab. ...