Does the unused response volume expire at the end of a subscription period?
Yes. At the end of each subscription period your response quota is reset.
For example, the response quota of the BASIC package will be reset to 1000 at the end of the month.
What happens if I exceed my response volume?
Initially, we will send you a notice by email that your response volume is getting low - you can set this warning limit in your account settings after registering. Please make sure your email address is always correct. If your available Survey ...
When does my subscription period start?
Your subscription month (or year, depending on your subscription) starts on the day you subscribe. Example: A LimeSurvey Cloud BASIC package purchased on April, 23rd will be automatically renewed on the 23rd of May.
What is the time of notice if I want to cancel my subscription?
The minimum duration for a subscription is the base subscription period of the particular plan. You can cancel online at any time to the end of the current subscription period. If you cancel in writing (by email or letter) you need to notify us at ...
Will I lose my remaining responses when I cancel my subscription?
No. Only after the paid subscription period has ended will your subscription revert back to the FREE package, which will set your account to 25 responses.
Do I lose access when I cancel my subscription?
If you cancel your subscription, you will continue to have access to all features of your plan for the time period you have already paid for. (This is the same for LimeSurvey ComfortUpdate and LimeSurvey Cloud). If you are using LimeSurvey Cloud and ...