How can I cancel my subscription?

How can I cancel my subscription?

To cancel your subscription plan:
  1. Log in to your account by clicking Login from the top navigation bar on the  LimeSurvey home page.
  2. Select Billing history from the profile menu (in the top right corner).


  3. Locate the plan that you wish to cancel, and click the "Cancel this plan"  link at the bottom of the Plan Information section.

 



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      If you cancel your subscription, you will continue to have access to all features of your plan for the time period you have already paid for.  (This is the same for LimeSurvey ComfortUpdate and LimeSurvey Cloud). If you are using LimeSurvey Cloud and ...
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      No. Only after the paid subscription period has ended will your subscription revert back to the FREE package, which will set your account to 25 responses.
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      Your subscription month (or year, depending on your subscription) starts on the day you subscribe. For example, a LimeSurvey Cloud BASIC package purchased on April, 23rd will be automatically renewed on the 23rd of May.
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      Yes. Your subscription will revert back to the FREE plan after the paid period is over (assuming that you cancelled it). Please note that some features (such as domain aliasing) are only available with a paid subscription.