I accidentally deleted a question/question group/survey!

If you deleted it, it cannot be retrieved. Only a backup can help you recover it.

 Please open a support ticket and ask the team to provide you the backup associated to your account. Please note that this service is not free of charge!

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• Help! I accidentally closed my survey - what now?

  If you closed your survey accidentally, it is important that you do not change anything in your survey.  To recover your data: Activate your survey again. Select Responses from the survey toolbar. Click Import and select the "Import answers from a ...

• I've deleted storage data but my survey is still locked. What do I do?

  After you have deleted data, you can go to Global settings , select the Storage tab, and click "Calculate storage" to update your storage counter. Wait a few seconds and reload the page to see the new storage count.

• How can I restore data from a deactivated survey?

  We recommend that you always use the expiry option instead of deactivating a survey. If you closed your survey accidentally, it is important that you don't change anything in the survey! Then, and only then, will the following steps will work: ...

• Allow public registration using the survey participants table

  If you use a survey participants table and you also allow public registration, users will be prompted by the following message: As can be observed above, only the email field is mandatory. To have all three fields marked as mandatory, please edit ...

• Hiding "Exit and clear survey"

  In case you wish to hide the button "Exit and clear survey", you have to edit the nav_bar.twig file located inside your survey theme. The line that needs to be removed (or commented out) is: {{ include('./subviews/navigation/clearall_links.twig') }} ...