About your logins

LimeSurvey Cloud has two separate logins, each with its own password:

• Your LimeSurvey account at account.limesurvey.org: your plan, your invoices and the settings of your survey site. Only the primary admin has it.
• Your survey site, for example yourname.limesurvey.net: where you build surveys. The primary admin logs in with the admin password of the survey site. Colleagues log in with their own users.

When you sign up, both use the same username and password. After that they are separate: changing one password doesn't change the other.

Reset the admin password of your survey site

1. Log in at account.limesurvey.org.
2. On the Account details tab, under Your survey site, click Reset next to Survey site admin password and follow the steps.
3. Log in to your survey site with the new password.

Reset the password of your LimeSurvey account

1. On the login page of account.limesurvey.org, use the link to reset your password.
2. Wait a few minutes, then check your inbox and your spam folder.
3. No email? The reset only goes to the email address the account is registered with. Try every address you might have used: work, private, older ones. If the account was set up for your team, ask colleagues whether one of them created it, or whether it uses a shared address.

Reset the password of another administrator

Colleagues who log in to your survey site with their own user can't log in to account.limesurvey.org. They can:

• use the link to reset the password on the login page of the survey site, or
• ask an administrator with the permission to manage administrators to set a new password. See Manage administrators.

Still locked out?

Contact support and include the address of your survey site, for example yourname.limesurvey.net, and every email address you have tried. With the site address, support can see which email address the account is registered with. See Get support.

Next steps

• Manage your account and survey site
• Manage administrators
• Get support

FAQ

My account was archived. How do I get it back?

Log in at account.limesurvey.org with your username and password. The account is restored when you log in.

My LimeSurvey runs on our own server. Can support reset my password?

No. A self-hosted installation keeps its users on your server, so LimeSurvey support can't reset them. Ask the superadministrator of your installation or your IT department.

Is the username case sensitive?

Yes. Type it exactly as you registered it.