I forgot my admin password. How do I reset it?

I forgot my admin password. How do I reset it?

As a super-admin, if you have forgotten your password to login to your Cloud Survey application, you can reset your password from your LimeSurvey.org account.
  1. Log in to https://account.limesurvey.org/. If you have problems logging into LimeSurvey.org, use https://account.limesurvey.org/forgot-your-password to request a new password. After you have received the password by email, use the new password to log in at https://account.limesurvey.org/.
  2. After successfully logging in, go to https://account.limesurvey.org/index.php?option=com_users&view=profile . In the row 'Application password' there is a link  labeled 'Reset' to reset the password for your LimeSurvey Cloud application. Click that button and a new random password will be shown.

Use that new password to log in to your LimeSurvey Cloud application administration. After you log in, you can change the password.

Note: Changing your password in the LimeSurvey Cloud will NOT change your password for account.limesurvey.org and vice versa.

Also note: Non-super-admin users cannot log in to LimeSurvey.org.

You can reset a non super-admin admin account from the Cloud application admin login page.

Click the "forgotten password" link and enter your username and password.
If for some reason this does not work, contact an admin with the right permission to change the password for you (user management).

    • Related Articles

    • Does the unused response volume expire at the end of a subscription period?

      Yes. At the end of each subscription period your response quota is reset. For example, the response quota of the BASIC package will be reset to 1000 at the end of the month.
    • My account has been archived, what should I do?

      If you received a notification email stating that your account is about to be archived or has already been archived, please see below You can recover your archived account by logging in to account.limesurvey.org Once you successfully log in using ...
    • What is the meaning of "Storage used" in the LimeSurvey header bar?

      In the top-right corner of the admin interface you can see how much storage you are using and how much your maximum storage limit is. Every file you or your participants upload to the installation (like pictures, documents or possibly videos) is ...
    • Is my survey data in LimeSurvey Cloud encrypted?

      We are very concerned about security. Your survey/response data is stored in a separate database with a separate user name/password for each LimeSurvey Cloud instance. The connection is encrypted if you are using SSL connections (that is the default ...
    • How do I configure email settings in LimeSurvey Cloud?

      When sending invitations or reminders for your survey you have two choices: 1.) Using our mail server If you are using the LimeSurvey Cloud mail server, all your emails will have the sender address "noreply@limesurvey.org". However, these emails will ...