I forgot my admin password. How do I reset it?

I forgot my admin password. How do I reset it?

As a super-admin, if you have forgotten your password to login to your LimeSurvey Cloud survey site (the password you use to login the application), you can reset your password from the "your account" section on https://account.limesurvey.org/.
  1. Log in to https://account.limesurvey.org/. If you have problems logging into LimeSurvey.org, use https://account.limesurvey.org/forgot-your-password to request a new password. After you have received the password by email, use the new password to log in at https://account.limesurvey.org/.
  2. After successfully logging in, go to https://account.limesurvey.org/index.php?option=com_users&view=profile. On your account page, navigate under "Account details" to the section "Your survey site". At the end of this section there is the value "Survey site password", click the edit-button next to it to set a new password for your survey site.
  3. Use that new password to log in to your LimeSurvey Cloud application as an admin. After you log in, you can change the password.

Important note: Changing your password for the LimeSurvey Cloud application will NOT change your password for your account under account.limesurvey.org and vice versa. These are two different passwords! 

You can reset and change the password for your LimeSurvey Cloud application (survey site password) by following the steps described above.

You can reset and change the password for your LimeSurvey account (account password) under https://account.limesurvey.org/ by clicking the "forgot your password?" link on the login screen that leads you to the account page: https://account.limesurvey.org/login.

Also note: Lower admin users cannot log in to the account page on account.limesurvey.org.

You can reset a lower admin account from the Cloud application admin login page (the first screen you see where you have to enter username and password to log in to your application).

Here, click the "forgot your password?" link and follow the steps described in the then following screen.

If, for some reason, this does not work, contact an admin with the right permission to change the password for you (this can be done in the application under Configuration -> User management -> Edit user on the concerning user -> Change password).


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