I forgot my admin password. How do I reset it?
Important note: Changing your password for the LimeSurvey Cloud application will NOT change your password for your account under account.limesurvey.org and vice versa. These are two different passwords!
You can reset and change the password for your LimeSurvey Cloud application (survey site password) by following the steps described above.
Also note: Lower admin users cannot log in to the account page on account.limesurvey.org.
You can reset a lower admin account from the Cloud application admin login page (the first screen you see where you have to enter username and password to log in to your application).
Here, click the "forgot your password?" link and follow the steps described in the then following screen.
If, for some reason, this does not work, contact an admin with the right permission to change the password for you (this can be done in the application under Configuration -> User management -> Edit user on the concerning user -> Change password).
Does the unused response volume expire at the end of a subscription period?
Yes. At the end of each subscription period your response quota is reset. For example, the response quota of the BASIC package will be reset to 1000 at the end of the month.
My account has been archived, what should I do?
If you received a notification email stating that your account is about to be archived or has already been archived, please see below: You can recover your archived account by logging in to account.limesurvey.org. Once you successfully log in using ...
What is the meaning of "Storage used" in the LimeSurvey header bar?
In the top-right corner of the admin interface you can see how much storage you are using and how much your maximum storage limit is. Every file you or your participants upload to the installation (like pictures, documents or possibly videos) is ...
Is my survey data in LimeSurvey Cloud encrypted?
We are very concerned about security. Your survey/response data is stored in a separate database with a separate user name/password for each LimeSurvey Cloud instance. The connection is encrypted if you are using SSL connections (that is the default ...
LimeSurvey offers a range of subscription plans to suit different user needs, from individual researchers to large organizations. Each plan is designed to provide the best value for the number of surveys and responses you plan to collect. The basic ...