I've deleted storage data but my survey is still locked. What do I do?
After you have deleted data, you can go to Global settings , select the Storage tab, and click "Calculate storage" to update your storage counter.
Wait a few seconds and reload the page to see the new storage count.
How do I free my used storage?
If you delete responses and surveys, the space occupied by those items will be freed. If you want to keep the uploaded files, please observe that they will not be included in an exported survey archive file (*.lsa)! You must manually go to response ...
Is my survey data in LimeSurvey Cloud encrypted?
We are very concerned about security. Your survey/response data is stored in a separate database with a separate user name/password for each LimeSurvey Cloud instance. The connection is encrypted if you are using SSL connections (that is the default ...
Where and how is my survey data hosted/stored?
When creating your LimeSurvey survey site, you will be asked to choose a server location where we will host your data. At the moment, we offer the following hosting locations: Germany (GDPR compliant) Finland (GDPR compliant) United Kingdom USA ...
What happens when my storage exceeds the storage limit?
When your storage exceeds the allowed limit of your subscription package, all surveys which contain upload question types will be blocked. Also you will not be able to upload files for your survey content anymore. To unlock these surveys/unblock the ...
How can I restore data from a deactivated survey?
We recommend that you always use the expiry option instead of deactivating a survey. If you closed your survey accidentally, it is important that you don't change anything in the survey! Then, and only then, will the following steps will work: ...