About your LimeSurvey account

Your LimeSurvey account lives at account.limesurvey.org, separate from your survey site. It holds the survey site itself, your login, your plan and your invoices. Only the primary admin of a plan logs in here. See Overview: The primary admin account.

Open your account page

Log in at account.limesurvey.org. From your survey site, click your name at the top right and then Membership & billing.

The page Your account has four tabs. The menu behind your name at the top right of account.limesurvey.org opens the same pages and has Logout.

Account details

The first tab has three blocks:

• Your survey site: the address of your survey site, the domain alias, the storage and response reminders, where the site is hosted, used and remaining responses, the admin password of the survey site and Delete survey site.
• Profile: your name, username, password, email address, two-factor authentication and Delete my account.
• General preferences: time zone, communication language, the notifications you get from us and your GDPR agreements.

Below them, ComfortUpdate Features sells update keys for self-hosted Community Edition installations. LimeSurvey Cloud doesn't need them.

See Manage your account and survey site.

Billing details, Billing history and Quotes

• Billing details: your billing address.
• Billing history: your plan with its order date and end or renewal date, and your invoices, each with a PDF.
• Quotes: the quotes you requested, and New LimeSurvey Cloud quote.

See Billing, payment and invoices.

Next steps

• Manage your account and survey site
• Subscription plans
• Billing, payment and invoices

FAQ

Is my account password the same as the password of my survey site?

At sign-up, yes: your survey site starts with the same username and password as your account at account.limesurvey.org. After that they are separate, and changing one doesn't change the other. See Can't log in? Reset your password or recover your account.

Where do I see how many responses I have left?

On the Account details tab under Remaining responses, and on your survey site in the top bar: point at the number to see Response balance. See How responses are counted and what happens at your limit.

How do I change my plan?

Click Upgrade at the top right of your survey site. See Upgrade your plan.