Subscription plans

Subscription plans

LimeSurvey offers a range of subscription plans to suit different user needs, from individual researchers to large organizations. Each plan is designed to provide the best value for the number of surveys and responses you plan to collect.
The basic plan is for individuals, the expert plan is for on-brand experiences, the Business plan is for bigger organizations and offers custom plugins, and the corporate plan is for scaling with advanced features and dedicated support. You cand find all of this information in more detail also on our pricing page .

The FREE plan:
  1. 0 € - always free (subscription period: as long as you wish)
  2. unlimited number of surveys
  3. number of admin users: 1
  4. 25 responses per month

The BASIC plan:
  1. billed monthly (subscription period: 1 month)
  2. unlimited number of surveys
  3. number of admin users: 1
  4. 1.000 responses per month

The EXPERT plan:
  1. billed annually (subscription period: 1 year)
  2. unlimited number of surveys
  3. number of admin users: 3
  4. 10.000 responses per year

The Business plan:
  1. billed annually (subscription period: 1 year)
  2. unlimited number of surveys
  3. number of admin users: 5 - 10
  4. 100.000 responses per year

The CORPORATE plan:
  1. contact LimeSurvey support for tailored solutions - we will build a plan for you that exactly suits your needs
* All prices are including VAT (Value-Added Tax). The applicability of VAT is always depending on the country, and VAT-amounts may differ.

When choosing a LimeSurvey subscription plan, consider your needs in terms of the volume of responses, and other features. If you anticipate growing your survey needs, it's easy to upgrade to a higher-tier plan or cancel your plan at any time.

Every subscription plan lasts as long as the concerning subscription period. For example, the period of the basic plan lasts one month, for Expert and Business the period is one year. If you wish to cancel your plan you can do that at any time within the concerning period, and if you cancel, your subscription will end at the beginning of the next period.

To see all of our plans, features and the pricing, please also check out the pricing page on our website.

How can I cancel my subscription?
To cancel your subscription plan:
  1. Log into your  LimeSurvey account.
  2. Select " Billing History " from the profile menu (in the top right corner).
  3. Locate the plan that you wish to cancel, and click the " Cancel this plan"   link at the bottom of the Plan Information section.
Important note: Time of notice
If you cancel your subscription using our website, there is no time of notice (so you can do up to the last day before renewal). If you cancel it in writing (by email or letter), there is a time of notice of two (2) weeks. That means you'll need to notify us at least two weeks before the end of the subscription period.
However, the subscription will end at the end of the contracted subscription period and there will be no refund for the remaining time.

How can I renew my subscription?
To renew your subscription:
  1. Once your subscription period is over, your plan will revert back to the free plan, what sets your account back to 25 responses per month. Simply register for a another paid plan of your choosing at any time, and your paid subscription will be renewed.

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      There are no locked features in LimeSurvey except for the response and upload limit. Some additional services (like domain aliasing) are only available with the paid subscription plans.

    • When does my subscription period start?

      Your subscription month (or year, depending on your subscription) starts on the day you subscribe. Example: A LimeSurvey Cloud BASIC package purchased on April, 23rd will be automatically renewed on the 23rd of May.

    • How can I cancel my subscription?

      To cancel your subscription plan: Log in to your account by clicking Login from the top navigation bar on the  LimeSurvey home page. Select Billing history from the profile menu (in the top right corner). Locate the plan that you wish to cancel, and ...

    • Do I lose access when I cancel my subscription?

      If you cancel your subscription, you will continue to have access to all features of your plan for the time period you have already paid for.  (This is the same for LimeSurvey ComfortUpdate and LimeSurvey Cloud). If you are using LimeSurvey Cloud and ...

    • Will I lose my remaining responses when I cancel my subscription?

      No. Only after the paid subscription period has ended will your subscription revert back to the FREE package, which will set your account to 25 responses.