Response balance: What happens if I exceed my response volume?
Think of "response balance" as a virtual wallet that holds the number of survey responses you are allowed to collect. Each time someone completes your survey, one response is subtracted from your balance.
What happens if you use up all your responses?
- The "getting low" - warning:
LimeSurvey keeps an eye on your response balance. If it’s getting low, you'll receive a friendly email reminder. You can decide when you want to receive this reminder in your account settings.
- No more responses:
If your balance reaches zero, people can't answer your surveys anymore. An email will inform you about this.
- You are using the free plan? Here's what happens:
If you are using the Free Plan, and your balance falls below zero, your LimeSurvey account will take a short nap (get locked). You can either wait until the next month for it to wake up (unlock) or sign up for a subscription plan for an instant wake-up call.
- Always keep your email address updated so you won’t miss important notifications.
- Consider getting a subscription plan if you think you’ll need more responses than your current plan offers.