Response balance: What happens if I exceed my response volume?
Think of "response balance" as a virtual wallet that holds the number of survey responses you are allowed to collect. Each time someone completes your survey, one response is subtracted from your balance.
What happens if you use up all your responses?
- The "getting low" - warning:
LimeSurvey keeps an eye on your response balance. If it’s getting low, you'll receive a friendly email reminder. You can decide when you want to receive this reminder in your account settings.
- No more responses:
If your balance reaches zero, people can't answer your surveys anymore. An email will inform you about this.
- You are using the free plan? Here's what happens:
If you are using the Free Plan, and your balance falls below zero, your LimeSurvey account will take a short nap (get locked). You can either wait until the next month for it to wake up (unlock) or sign up for a subscription plan for an instant wake-up call.
Quick tips:
- Always keep your email address updated so you won’t miss important notifications.
- Consider getting a subscription plan if you think you’ll need more responses than your current plan offers.
Related Articles
Does the unused response volume expire at the end of a subscription period?
Yes. At the end of each subscription period your response quota is reset. For example, the response quota of the BASIC package will be reset to 1000 at the end of the month.
How do I keep an overview of my response usage?
Your "Your profile & services" page has a menu item on the left called "Response usage" which is where you can view detailed statistics about your response usage. The following graphs are available: Hourly response count during the last 24 hours ...
What happens when my storage exceeds the storage limit?
When your storage exceeds the allowed limit of your subscription package, all surveys which contain upload question types will be blocked. Also you will not be able to upload files for your survey content anymore. To unlock these surveys/unblock the ...
What is the meaning of "Storage used" in the LimeSurvey header bar?
In the top-right corner of the admin interface you can see how much storage you are using and how much your maximum storage limit is. Every file you or your participants upload to the installation (like pictures, documents or possibly videos) is ...
How are responses counted?
A response is counted if a participant completes your survey once, regardless of how many questions or question groups your survey contains. Examples: A survey is taken and completed => 1 response A survey is taken and only half completed => 0.5 ...