Account
LimeSurvey 6
To give you an overview and basic understanding of LimeSurvey 6, our latest and most advanced version yet, please check out this article. You can also refer to our newly written blog post on LimeSurvey 6 where you will find all of this information in ...
Latest LimeSurvey version
LimeSurvey is a dynamic and continuously evolving software product, so it's only natural that our latest version undergoes regular updates and enhancements to provide you with the best survey experience possible, so the latest version will always ...
Subscription plans
LimeSurvey offers a range of subscription plans to suit different user needs, from individual researchers to large organizations. Each plan is designed to provide the best value for the number of surveys and responses you plan to collect. The basic ...
My account has been archived, what should I do?
If you received a notification email stating that your account is about to be archived or has already been archived, please see below: You can recover your archived account by logging in to account.limesurvey.org. Once you successfully log in using ...
How can I Delete my account?
Delete LimeSurvey account Access your account page on account.limesurvey.org. After login you will see the Login details section. At the bottom of this section there is a link 'Delete my account'. Click the delete my account link. Confirm the ...
Can I still use my account after I have cancelled a subscription?
Yes. Your subscription will revert back to the FREE plan after the paid period is over (assuming that you cancelled it). Please note that some features (such as domain aliasing) are only available with a paid subscription.
What is domain aliasing and how do I set it up?
Survey participants might be hesitant to participate due to the LimeSurvey Cloud URL in the address bar, e.g. following a click on a survey link from your website/invitation email, the URL changes to ‘yourdomain.limesurvey.net’. Domain aliasing ...
Is my LimeSurvey Cloud instance available 100% of the time?
We strive to maintain an uptime of of 99%. If there is a reason that your LimeSurvey site will be temporarily unavailable, you will be notified in advance either by email (for a scheduled maintenance) or on the LimeSurvey.org homepage (for emergency ...
I want to design surveys on my local computer using LimeSurvey and upload these to my LimeSurvey Cloud instance later. Is that possible?
Yes, that is possible. There is one important thing to keep in mind: You can not import files from a version newer than the version LimeSurvey is using. LimeSurvey Cloud offers the latest stable version. Currently, you can import surveys from any ...
How do I configure email settings in LimeSurvey Cloud?
When sending invitations or reminders for your survey you have two choices: 1.) Using our mail server If you are using the LimeSurvey Cloud mail server, all your emails will have the sender address "noreply@limesurvey.org". However, these emails will ...
How do I delete my LimeSurvey Cloud instance?
To delete your LimeSurvey Cloud instance: Navigate to your profile page to see an overview of your installations. Click 'Edit'. On the bottom of the next page click 'Delete now'. Confirm the deletion. Please note that on deleting an installation any ...
When does my subscription period start?
Your subscription month (or year, depending on your subscription) starts on the day you subscribe. Example: A LimeSurvey Cloud BASIC package purchased on April, 23rd will be automatically renewed on the 23rd of May.
What is the time of notice if I want to cancel my subscription?
The minimum duration for a subscription is the base subscription period of the particular plan. You can cancel online at any time to the end of the current subscription period. If you cancel in writing (by email or letter) you need to notify us at ...
Do I lose access when I cancel my subscription?
If you cancel your subscription, you will continue to have access to all features of your plan for the time period you have already paid for. (This is the same for LimeSurvey ComfortUpdate and LimeSurvey Cloud). If you are using LimeSurvey Cloud and ...
What kind of support do you offer?
When using LimeSurvey there are several ways to receive support: For technical issues/questions regarding LimeSurvey Cloud or LimeSurvey ComfortUpdate or pre-sales questions in general, please use our support page (only for registered users). Use the ...
How can I cancel my subscription?
To cancel your subscription plan: Log in to your account by clicking Login from the top navigation bar on the LimeSurvey home page. Select Billing history from the profile menu (in the top right corner). Locate the plan that you wish to cancel, and ...