How LimeSurvey Cloud updates work
About updates
LimeSurvey Cloud is updated by us. You never install an update yourself: your survey site always runs a current, stable version. Because of that, menus and screens can change between versions, and the articles in this help center describe the current version.
Find your version
Log in to your survey site and look at the bottom right of the page. It shows the version, for example LimeSurvey Cloud Version 7.3.0. Mention it when you contact support.
Move to LimeSurvey 7
LimeSurvey 6 on Cloud is supported until 1 November 2026. Sites still on version 6 show Upgrade to version 7 to administrators, and are moved automatically in the first week of November. See Upgrading to LimeSurvey 7: FAQ.
Where to read about new versions
Next steps
FAQ
Can I import a survey from an older LimeSurvey?
Yes. A survey exported from an older version imports into your survey site. A file from a newer version than your site runs doesn't. See Import a survey.
A screenshot in an article doesn't match my screen. Why?
Check your version at the bottom right of your survey site. The articles describe the current version of LimeSurvey Cloud.
I host LimeSurvey myself. How do I update?
Self-hosted installations are updated by their administrators, with ComfortUpdate or by hand. See the LimeSurvey manual.
Related Articles
Upgrading to LimeSurvey 7: FAQ
Support for LimeSurvey 6 on Cloud ends on 1 November 2026. Every LimeSurvey Cloud site moves to LimeSurvey 7, either when you start the upgrade yourself or automatically in the first week of November. This page answers the questions we get most ...
Get support
About support LimeSurvey Cloud includes support from the LimeSurvey team. Most answers are already in this help center; search it first. For everything else, contact support through your account page. Contact support Log in at account.limesurvey.org. ...
How to cite LimeSurvey
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Hit a 400 or 500 error? What to do
About these errors Sometimes your survey site shows an error such as 400 Bad Request, 500 Internal Server Error or a message about a CSRF token, for example while you save a question, open the editor or add participants. Usually the cause is on our ...
Can't log in? Reset your password or recover your account
About your logins LimeSurvey Cloud has two separate logins, each with its own password: Your LimeSurvey account at account.limesurvey.org: your plan, your invoices and the settings of your survey site. Only the primary admin has it. Your survey site, ...