What kind of support do you offer?

What kind of support do you offer?

When using LimeSurvey there are several ways to receive support:
  • For technical issues/questions regarding LimeSurvey Cloud or LimeSurvey ComfortUpdate or pre-sales questions in general, please use our support page (only for registered users).

  • Use the community support forums on LimeSurvey.org to find solutions for the most frequently asked questions. If you want to post a question, you will need to register for a free account on LimeSurvey.org.

  • If you need support beyond this for advanced questions, survey setup, integrations, evaluation/statistics, survey theme design etc., please contact one of our partners from our list of partners on LimeSurvey.com.


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