About support

LimeSurvey Cloud includes support from the LimeSurvey team. Most answers are already in this help center; search it first. For everything else, contact support through your account page.

Contact support

1. Log in at account.limesurvey.org.
2. Click Support in the top bar and then Customer Support, or click Contact customer support in the For support box of your account page.
3. Follow the support wizard.

To follow up on a request, click Support and then My Tickets.

Include in your request:

• the address of your survey site, for example yourname.limesurvey.net,
• the survey ID, if a survey is concerned,
• what you did, step by step, and the exact error text or a screenshot,
• your browser.

Support may ask for your written consent to access your survey site. A reply such as "I agree" is enough. You never share your password.

Other help

• The community forums: questions and answers from other users. To post, register for a free account.
• LimeSurvey partners: for survey setup, integrations, statistics or theme design beyond support, a partner can make you an offer.

Business plans include priority email support, Corporate plans VIP support. See Subscription plans.

Community Edition

LimeSurvey support covers LimeSurvey Cloud. For a LimeSurvey you host yourself (Community Edition), ask your IT administrator, the forums or the manual, and report software bugs at bugs.limesurvey.org. A ComfortUpdate key doesn't include support.

Next steps

• Hit a 400 or 500 error? What to do
• Can't log in? Reset your password or recover your account
• How LimeSurvey Cloud updates work

FAQ

Is LimeSurvey Cloud available all the time?

We aim for 99% uptime per month. We announce scheduled maintenance by email in advance, and emergency maintenance on the limesurvey.org homepage.

Can support build my survey for me?

Support helps with how LimeSurvey works and with errors. For survey setup, integrations or custom themes, contact a LimeSurvey partner.

Does a ComfortUpdate key include support?

No. ComfortUpdate is for self-hosted installations, and LimeSurvey support doesn't cover the Community Edition.