What support is included with Community Edition vs. LimeSurvey Cloud?

What support is included with Community Edition vs. LimeSurvey Cloud?

LimeSurvey comes in two editions, and each one has a different support model.

  • LimeSurvey Cloud is a hosted subscription. Support from the LimeSurvey team is included.
  • Community Edition (CE) is free and open source. You install and run it on your own server. The LimeSurvey support team does not provide support for CE installations.

This article explains where to get help in each case.

LimeSurvey Cloud support

If you have a LimeSurvey Cloud subscription, you can contact the LimeSurvey team directly. On your account page at account.limesurvey.org, use Contact customer support in the "For support" box. For an overview of all channels, see What kind of support do you offer?

Community Edition: where to get help

The LimeSurvey support team does not provide support for CE installations, so use these channels instead:

  1. Your own IT administrator. Server setup, PHP or database errors, permissions, and upgrade problems are part of running your own installation. Your administrator is the first place to ask.
  2. The community forums at forums.limesurvey.org. Experienced users and developers answer questions there.
  3. The LimeSurvey manual at manual.limesurvey.org. Most setup and usage questions are covered in the documentation.
  4. The bug tracker at bugs.limesurvey.org. If you found a reproducible bug in the software itself, please report it there so the developers can fix it.

Security vulnerability reports are welcome no matter which edition you use — use the contact page at www.limesurvey.org/support/contact-corporate.

Does a ComfortUpdate key include support?

No. LimeSurvey does not provide support for Community Edition, and this includes holders of a purchased ComfortUpdate key.

Considering more support?

If you use Community Edition but need direct support from the LimeSurvey team, you will need a LimeSurvey Cloud subscription — see Subscription plans for an overview.

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