About billing

Everything about your bills is on your account page at account.limesurvey.org, in three tabs: Billing details holds your billing address, Billing history your plan and invoices, and Quotes the quotes you requested. Click your name at the top right to open any of them.

Change your billing address

1. Log in at account.limesurvey.org, click your name at the top right and then Billing details.
2. Under Billing information, click Edit.
3. Change the address and save it.

To change an invoice you already received, see "Correct an invoice" below.

Find your invoices

Every time a plan is billed, you get the invoice by email at the address of your account. All your invoices are also on the Billing history tab: Plan information shows your plan with its order date and end or renewal date, and the table below lists each invoice with its number, date, gross amount, payment type and a PDF.

Correct an invoice

If an invoice shows the wrong address or company name, or misses your VAT number, we correct it free of charge. There is no field for a VAT number during checkout, so a correction afterwards is the normal way.

1. On account.limesurvey.org, click Support in the top bar and then Customer Support, and follow the support wizard.
2. Send the details exactly as they should appear: the full legal name of your company or organization, the complete billing address and the VAT ID.
3. Add the number of the original invoice.

You get a credit note that cancels the original invoice and a corrected invoice.

Payment methods

• PayPal
• Visa and Mastercard
• SEPA payments, in 36 European countries
• Payment by invoice or purchase order, for selected customers: contact sales

Payments are handled by our payment providers PayOne and PayPal. To pay with PayPal, you need a PayPal account.

Get a quote

• On the pricing page, click Get a quote under a plan and fill in the form. The quote is sent to your email address.
• On the Quotes tab of your account page, click New LimeSurvey Cloud quote.

The Quotes tab lists your quotes with their number, date, expiry date, net and gross amount and a PDF.

Next steps

• Subscription plans
• Discounts for students, teachers and charities
• Cancel your subscription

FAQ

Can I pay by bank transfer or purchase order?

For selected customers, yes. Contact sales from the pricing page before you order.

Why is my invoice missing our VAT number?

The checkout has no VAT field. Ask for a corrected invoice as described above.

Who gets the invoices?

The email address of your account, set on the Account details tab under Profile. See Manage your account and survey site.