Manage your account and survey site | LimeSurvey

Manage your account and survey site

About your account details

The Account details tab of your account page holds your survey site, your login and your preferences. Only the primary admin of a plan can open it. Everything else about your plan and your bills is on the other tabs. See Overview: Your LimeSurvey account.

Open the Account details tab

  1. Log in at account.limesurvey.org. From your survey site, click your name at the top right and then Membership & billing.
  2. The page Your account opens on the Account details tab. Most fields have an edit button on the right.

Your survey site

Field What it does
Survey site URL The address of your survey site. View survey site opens it. To change the name, see How do I change my survey site domain?
Domain alias Your own domain for the survey site, for example survey.example.com. See Use your own domain (domain alias).
Storage reminder We email you when your free storage falls below this percentage. The default is 10%.
Survey site location The country where your survey site and its data are hosted.
Used responses, Remaining responses The responses used in this period and what is left on your plan.
Response reminder We email you when your remaining responses fall below this number.
Survey site admin password Reset sets a new password for the admin login of your survey site.
Delete survey site Deletes the survey site. See below.

Profile

Field What it does
Name Your name.
Username The username of your account.
Password The password of your account at account.limesurvey.org. It is not the password of your survey site.
Email Address Where we send emails about your account, and your invoices.
Two factor authentication Adds a second step when you log in. Click the edit button to set it up or switch it off.
Delete my account Deletes your account. See below.

General preferences

  • Time Zone: the time zone of your account.
  • Communication language: the language of the emails we send you.
  • Notifications: the kinds of notifications you want to get from us.
  • GDPR Agreements: View Agreements opens your data processing agreements. See Where your survey data is stored and how it is protected.

Delete your survey site or your account

Note: Deleting can't be undone. Export the surveys and responses you want to keep first. See Export a survey and Export your responses.

To delete only the survey site:

  1. On the Account details tab, click Delete survey site at the end of Your survey site.
  2. Read the warning and confirm.

All surveys, responses and participants on the site are lost, and a subscription attached to the site is canceled and can't be used anymore. Your account stays.

To delete your whole account:

  1. On the Account details tab, click Delete my account at the end of Profile.
  2. Confirm.

This also deletes your survey site, your subscription and all their data.

Next steps

FAQ

Can I move my survey site to another country?

Only by deleting the survey site and creating a new one in the country you want. Export everything first and import it into the new site. See Where your survey data is stored and how it is protected.

My account was archived. What do I do?

Log in at account.limesurvey.org with your username and password. The account is restored when you log in.

Can a colleague manage the account page for me?

No. Only the primary admin logs in to account.limesurvey.org. Colleagues work on the survey site with their own logins. See Overview: The primary admin account.